Warranty & Guarantee

Our Commitment to Quality

At SEVBORAY, we are devoted to ensuring that every drinkware item you receive fulfills rigorous standards of design quality, thermal performance, and daily durability.

Each water bottle, tumbler, and travel mug undergoes quality control prior to dispatch. Should your purchase arrive damaged or reveal a eligible manufacturing fault within the warranty timeframe, our customer support team is ready to provide a quick resolution.

90-Day Limited Warranty

Most items purchased on sevboray.com come with a 90-day limited warranty, effective from the date of package delivery.

This warranty protects against verified material flaws or functional defects encountered under standard, intended everyday usage. Depending on our assessment, remedies may include:

• A replacement product or component
• An equivalent store credit voucher
• A partial or full refund where appropriate

What Is Covered

Our limited warranty covers issues such as:

• Manufacturing Deficiencies: Structural or material flaws impacting normal bottle functionality or vacuum insulation performance.
• Lid & Seal Defects: Unexpected failure of sealing rings, flip-caps, or lid mechanisms during routine beverage use.
• Transit Damage: Items arriving dented, cracked, or severely scratched due to shipping mishandling.

Warranty Exclusions

This warranty does not cover damage caused by:

• Accidental drops, high impacts, physical punctures, or user-induced damage
• Misuse, improper cleaning, or storing unintended liquid substances
• Exposure to extreme chemicals, harsh bleach, or open flames
• Normal surface wear, minor coating scratches, or natural color fading over prolonged use
• Unauthorized disassembly, product modifications, or self-repairs
• Warranty claims submitted after the 90-day coverage period has expired

Slight variations in surface texture, coating finishes, or laser engraving details are normal characteristics of manufacturing and do not constitute defective quality.

Submitting a Warranty Claim

If your water bottle displays a covered defect, please inform our team promptly via email at service@sevboray.com.

To help us expedite your request, please provide:

• Your original order reference number
• Your full name and contact information
• A detailed description of the product fault
• Clear photos or a short video demonstrating the defect
• Pictures of the original box and shipping label if reporting transit damage

Our customer support team will evaluate your request and reply within 24–48 business hours.

Drinkware Maintenance Guidelines

To ensure maximum performance and longevity for your SEVBORAY water bottles:

• Follow recommended handwashing instructions, especially for coated or insulated vacuum flasks.
• Avoid placing vacuum-insulated stainless steel bottles in the microwave or freezer.
• Ensure silicone seals are correctly fitted into the lid to prevent unexpected leaks.
• Clean and air-dry thoroughly after each use to maintain fresh taste and hygiene.

Contact Us

For questions regarding product care, warranty conditions, or claim status, please connect with our team: