Frequently Asked Questions

Orders & Shipping

How can I place an order?

Simply select your preferred SEVBORAY drinkware, pick your desired capacity or color variant, add the product to your cart, and proceed through our intuitive secure checkout.

Can I modify or cancel an existing order?

If you wish to change or cancel your order, please email us as early as possible. We will try our best to update your details, but changes cannot be guaranteed once your parcel enters processing or warehouse packing.

How do I monitor my shipment?

After your order has been packaged and dispatched, we will send a shipping notification with a tracking number to your registered email address. Please allow a short buffer time for logistics carriers to update initial scan details.

How long does shipping usually take?

Delivery timelines vary depending on your shipping destination, regional postal efficiency, and customs clearance protocols. Detailed transit estimates are available in our Shipping Policy.

What if my bottle arrives damaged or wrong?

If your order arrives dented, flawed, or incorrect, please get in touch with us immediately. Include your order ID alongside clear pictures of the damaged item and original packaging so we can quickly send a free replacement or process a refund.

Drinkware Product Support

What kinds of products does SEVBORAY specialize in?

SEVBORAY focuses on premium insulated drinkware crafted for active lifestyles, commuting, and daily wellness, including:

• Double-wall stainless steel water bottles
• Insulated travel mugs and coffee tumblers
• Borosilicate glass bottles with protective sleeves
• Straw cups and sport hydration flasks

Will my drinkware match the product photos online?

Yes, our products closely match all online media. However, subtle variations in color hue or surface texture may occur due to screen resolution differences or specialized powder-coating techniques. These minor details do not affect thermal performance or durability.

Are SEVBORAY water bottles dishwasher safe?

Most of our stainless steel bodies and silicone components are top-rack dishwasher safe. To prolong the vibrant finish of powder-coated exteriors and preserve maximum vacuum insulation performance, gentle hand washing with warm soapy water is recommended.

How should I maintain and clean my insulated bottle?

Wash all parts thoroughly before first use. Clean internal silicone seals and lid gaskets regularly to maintain hygiene. Ensure the bottle is completely air-dried with the lid off before long-term storage.

Are SEVBORAY bottles suitable for gifting?

Absolutely! Featuring sleek aesthetic finishes and elegant gift packaging, our insulated tumblers make fantastic presents for birthdays, fitness enthusiasts, holidays, outdoor lovers, and corporate celebrations.

Returns & Support

What is the process for returns?

Please review our Return Policy for eligibility guidelines, then contact our customer service team prior to shipping items back to obtain proper return routing instructions and authorization.

How do I get in touch with customer care?

For assistance with orders, shipping tracking, product care, or warranty inquiries, please contact our support desk via email at service@sevboray.com.

Corporate Information