Terms and Conditions

These Terms and Conditions (“Terms”) govern all online purchases and retail transactions completed through sevboray.com.

sevboray.com is owned and operated by Zhengzhou Zhituo Network Technology Co., Ltd.

By confirming an order on our e-commerce platform, you agree that you have read, understood, and accepted these Terms along with all official store policies posted on sevboray.com.

Scope of Agreement

These provisions apply specifically to the purchase of drinkware, water bottles, and accessories offered on sevboray.com. Additional store guidelines also regulate your user experience, including:

• Shipping Policy
• Return & Refund Policy
• Privacy Policy
• Product Maintenance & Care instructions

When applicable, these policies should be read in conjunction with these master Terms.

Product Descriptions & Accuracy

We make every reasonable effort to display product specifications, capacity dimensions, colorways, surface finishes, visual images, prices, and stock availability with high accuracy.

SEVBORAY products mainly include double-wall stainless steel water bottles, insulated travel mugs, glass tumblers, and sport hydration flasks.

However, actual product appearance may exhibit minor variations due to:

• Digital display calibrations and screen resolution settings
• Photography studio lighting and image rendering
• Manufacturing tolerances and coating batch differences
• Unique powder-coating surface textures or gradient finishes

Slight variations in color hue or surface feel reflect specialized manufacturing processes rather than product defects.

We reserve the right to correct typographical errors, update product descriptions, adjust pricing, or update inventory status as needed. If an error directly impacts an active order, we will reach out promptly to offer a suitable solution.

Product Usage & Component Guidelines

Certain SEVBORAY drinkware items feature modular parts, such as removable silicone seals, interchangeable lids, or detachable straws. Customers are encouraged to review product capacity and care instructions prior to making a purchase.

Order Processing & Acceptance

Submitting an order generates an automatic email receipt. This receipt confirms that we have received your order request, but does not constitute final order acceptance or shipping confirmation.

We reserve the right to reject, limit, or cancel any order at our discretion under circumstances including:

• Payment authorization errors or suspected fraudulent transactions
• Unforeseen inventory shortages or pricing discrepancies
• Destination shipping limitations or carrier restrictions
• Unauthorized use of promotional codes or discounts

Modifications and Cancellations

To modify or cancel an order, please email us immediately at service@sevboray.com. While we try our best to accommodate requests prior to processing, updates cannot be guaranteed once an order transitions to warehouse packing or dispatch.

Pricing, Currency and Payment

All prices on sevboray.com are listed and billed in United States Dollars (USD). Total checkout costs, including item prices, estimated taxes, and delivery fees, are itemized prior to final payment.

International shipments may incur destination customs duties or import taxes, which are the financial responsibility of the customer unless specified otherwise.

Shipping and Delivery Terms

Shipping times, carrier handling, and delivery workflows are detailed in our Shipping Policy. Estimated delivery windows may occasionally be affected by external factors such as customs processing, regional weather conditions, or carrier delays.

Returns, Refunds and Damaged Goods

Product returns, replacements, and refund claims are managed according to our Return & Refund Policy.

If your SEVBORAY bottle arrives damaged, dented, or incorrect, please inform our support team right away with photos of the damaged item and packaging so we can quickly arrange a replacement or refund.

Drinkware Care and Safe Usage

To ensure maximum insulation performance and preserve product quality, please follow these care guidelines:

• Clean water bottles, lids, and silicone gaskets thoroughly before initial use.
• Avoid placing vacuum-insulated stainless steel bodies in the microwave or freezer.
• Hand wash powder-coated exteriors with soft sponges to maintain color brilliance.
• Ensure lids are securely tightened when carrying hot beverages to prevent spills.

Intellectual Property Rights

All website materials—including SEVBORAY branding, logos, product copy, imagery, web graphics, and interface layouts—are the exclusive intellectual property of Zhengzhou Zhituo Network Technology Co., Ltd. Unauthorized reproduction or commercial use is strictly prohibited.

Limitation of Liability

To the fullest extent permitted by applicable law, SEVBORAY and Zhengzhou Zhituo Network Technology Co., Ltd. shall not be liable for indirect, incidental, or consequential damages resulting from product use or site operation, while fully protecting applicable statutory consumer rights.

Contact Information

If you have any questions about these Terms and Conditions or your order, please contact our support desk:

sevboray.com is operated by Zhengzhou Zhituo Network Technology Co., Ltd., managing digital store operations, order fulfillment, and customer service.